Refund policy

Last updated: October 27, 2026

We want you to love your order. If something isn't right, here's how returns and refunds work at Sniffle Buddy.

30-day returns

You can request a return within 30 days of receiving your order. To be eligible, the item must be unused, in the same condition you received it, in its original packaging, and you'll need your order number or proof of purchase.

Discounted orders and bundles are also covered by this 30-day policy.

EU right of withdrawal

If your order is delivered within the European Union, you also have the legal right to withdraw from your purchase within 14 days of receiving it, without giving a reason. The same condition requirements above apply.

How to start a return

Email us at sniflebudy@gmail.com with your order number and the item(s) you'd like to return. If your return is accepted, we'll email you the return address and instructions on how to send your package. Items sent back without first requesting a return will not be accepted.

Unless the item arrived damaged, defective or wrong, the cost of return shipping is paid by the customer.

Damaged, defective or wrong items

Please check your order as soon as it arrives. If the item is damaged, defective or not what you ordered, contact us right away with your order number and a photo so we can make it right at no cost to you.

Free gifts and bundles

Free gifts included with a bundle are part of that offer. If you return items from a bundle so that the order no longer qualifies for the gift, please return the gift as well; otherwise its regular value may be deducted from your refund.

Shipping protection

Optional shipping protection is non-refundable once your order has shipped.

Exceptions

Gift cards and items marked as final sale cannot be returned. If you have questions about a specific item, contact us before ordering.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order for the item you'd like.

Refunds

We'll let you know once we've received and inspected your return, and whether the refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may need some extra time to process and post it.

If more than 15 business days have passed since your refund was approved, please contact us at sniflebudy@gmail.com.